Customer Service

Costumer Service You Can Count On
At Bikini Bombshell, pleasing our customers is a major priority. Remembering that just because we have an extend of great prices doesn’t mean you have to sacrifice on quality customer service. In this section you will find information regarding ordering and purchasing options. You will also find useful information on how to care for your swimsuits and accessories. If you don’t find the details your are looking for or if you have any questions please feel free to contact us.
Shipping & Delivery
Domestic Shipping Methods
  • Free ground shipping orders over $100
  • Ground shipping orders can take up to 48 hours to process.
  • For 2 day business and overnight orders, orders must be placed by 10am Eastern Standard time to be shipped the same business day. Otherwise it will be shipped the following business day.
  • We do not ship on Saturday or Sundays.
  • Signature is required for orders over $300
  • Please allow 5-10 additional days for holidays, black Friday and cyber Monday sales.

  • We offer our customers a variety of shipping methods:
    Ground: Ground service is shipped through United Parcel Service (UPS). Includes tracking. Ground service generally takes 3-5 business days for delivery. An economical choice for routine shipments. *See UPS Ground shipping timeline chart below.
    Three Day Select: Ships through United Parcel Service (UPS). Includes tracking. Guaranteed delivery by the end of the 3rd business day. Three Day Select is not available to Hawaii or Alaska. An ideal mix of economy and guaranteed delivery. Perfect for less time-sensitive shipments.
    2nd Day Air: Ships through United Parcel Service (UPS). Includes tracking. Guaranteed delivery by the end of the 2nd business day. Ideal for shipments that do not need overnight service.
    Next Day Air: Ships through United Parcel Service (UPS). Includes tracking. Guaranteed delivery by 4:30pm the next business day. Guaranteed next-day delivery for peace of mind.
    First Class Mail: Ships though United States Postal Service (USPS). Economical shipping option for packages weighing less than 13 oz. This service does not guarantee tracking information. Allow 1-2 weeks for delivery.
    Priority Mail: Ships though United States Postal Service (USPS). Allow 3-5 business days for delivery (account for additional time when shipping to an APO, FPO, Alaska or Hawaii address). This service does not guarantee tracking information.
    UPS Freight: This service is available within the USA 50 states. Items such as: Cigar end tables, cabinet humidors and free-standing humidors are shipped via this method. Allow 5-7 business days for delivery. Expedite service options are not available for this service. NOTE: A PERSON MUST BE AVAILABLE to sign for the package at the point of delivery. Packages are not left without a signature. If the item is shipping to a residential address, a Freight representative will call to set up a date for delivery. Please insure you provide a day time phone number where you can be reached when you submit your order. If the item is being shipped to a commercial address, the Freight company will deliver anytime within normal business hours (M-F, 9am-5pm). In order for the delivery process to go smoothly, you will need to prepare for the arrival of your order. You will have been contacted prior to the delivery to set up a date and schedule a time frame. Here are some important guidelines to follow which will help you be ready for the delivery date.
    Freight Delivery Guidelines:
    1. An adult 18 years of age or older must be present on the scheduled day of arrival.
    2. When your order arrives, make sure to examine the external and internal condition of the packaging and products.
    3. Wait to sign for your order until after you have completed your examination and are satisfied with the condition of your order.
    4. If your order is received damaged, sign for the product as DAMAGED. If the shipper refuses to wait for you to examine the product, examine the external packaging. If the box or other packaging is torn, creased, or crumpled, note the box damage at the time you sign for the order.
    5. If your order is received damaged, and you note the damage or box damage at the time you sign for your order, notify us of this damage as soon as possible. In this situation you would not be responsible for any return shipping fees unless you failed to notify us of the damage in time for us to arrange for the return of the damaged product within 15 days of delivery.
    6. If you do not thoroughly examine your order at the time of delivery, it is important to do so as soon as possible thereafter. If you discover damage after you have signed for your shipment as clean and satisfactory, you must notify us of this damage within 48 hours of taking delivery. If you do not note the damage to your order when it is received and do not notify us of that damage within 48 hours thereafter, you will be responsible for return shipping fees in the event of a return. All notifications must be made via phone or by contacting us through the Customer Service link on our website. Our business hours are as follows: Monday-Friday, 9:30 am - 6:30 pm, EST.
    Once you sign for your shipment as clean and satisfactory, the orders within the Continental United States are shipped "no signature required" via United Parcel Service (UPS) or the United States Post Office (USPS). Most orders ship within 24-48 hours from the time the order is submitted (excluding weekends or holidays.
    Our orders are loaded into our order management system once a day every morning about 10 am Eastern Standard Time. Orders placed after this time may not be processed until the next business day. Allow for additional processing time during the holidays.
    7. For more information about return policies, refer to our Returning Merchandise section.
    Rush Processing

    This option is available for most orders and can be selected during the checkout process on our website. Selecting this option does not speed up shipping time, it speeds up processing time. This means your order will be processed, picked, packed and shipped ahead of other orders. This option does not guarantee that your order will ship the next business day.
    If your order is time sensitive, please contact us to see if your time frame can be met.
    International Shipping Information
    Shipping Costs
    To view the shipping cost of an item(s), simply add the product(s) you are interested to your shopping cart. Click on "View Cart & Checkout" under the Shopping Cart button. You will be directed to a page to complete your shipping address & billing address. Once this step is completed, click "Continue". The Shipping Costs & corresponding Shipping Methods will be displayed. Payment information IS NOT required to view shipping costs.
    Shipping Methods
    Depending on the item, certain international shipping methods will be shown during checkout.
    First Class Mail International: Ships though United States Postal Service (USPS). Economical shipping option for lighter weight packages. Allow 10-14 business days for delivery.
    Priority Mail International: Ships though United States Postal Service (USPS). Allow 10- 14 business days for delivery.
    UPS Worldwide (Express & Expedited): Due to United States Postal Service (USPS) restrictions, certain oversized items must ship through UPS. Allow up to 5 business days for delivery.
    International Ocean Freight: If Items are heavy enough will ship by insured ocean freight. Allow approximately 30 days for delivery.
    Other Shipping Options: If your order requires an alternative shipping method then what is listed on our check page (Air Freight or Special Handling), please contact us.
    Customs Fees & Duties
    We ship to virtually any address worldwide. It is the customer's responsibility to research their country's customs regulations on which items that are subject to import fees.
    Customers are responsible for any applicable taxes, duties or fees imposed by their country or the carrier to get their shipment through customs. Please note shipping charges quoted through our website to international destinations outside the U.S. do not include any customs fees your local post office may charge. Please check with your local customs office for detailed information.
    In the event you refuse an order due to taxes or duties, or your country' customs department rejects your shipment, your postal service may require us to cover these fees before releasing your package back to us. We reserve the right to charge you for these fees against the payment method used on your original order.
    Processing & Delivery Times
    All orders outside the United States & Canada are normally shipped through the United States Post Office (USPS). Most international orders ship within 48 hours from the time the order is submitted (excluding weekends or holidays).
    Our orders are loaded into our order management system once a day every morning about 10 am Eastern Standard Time. Orders placed after this time may not be processd until the next business day. Allow for additional processing time during the holidays.
    First Class Mail International and Priority Mail International normally takes 10-14 business days for arrival. However, USPS asks to allow up to 6 weeks for international delivery.
    Return Policy
    Thank you for ordering from Bikini Bombshell. All of our items are quality controlled and checked for faults before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately.
    We have a 14 day return policy. All returns must be back within 14 days of receipt. We reserve the right to refuse return if. In order to qualify for a return:
    1. Item was shipped after before 14 days of purchase.
    2. If the item cannot be worn.
    3. The item cannot be altered.
    4. Item cannot be washed .
    5. Item cannot be damage
    6. Item must be return with original tag and original packaging.
    7. Sanitary slip must not be removed.
    All international sales are final. No returns acceptable on international orders.
    All Sale items are ALL FINAL SALE not eligible for return or exchange. Sale items are not eligible for store credit. If the price of an item has changed since you purchased it we do not offer price adjustment.
    Cancellations must be done within 24 hours after purchased. After 24 hours items will be in production and cannot be changed after this period.
    Your satisfaction with your purchase is important to us. If by chance you are unhappy with your merchandise for any reason, please contact us directly at 561-843-5040 or email us at luxurybikinibombshell@gmail.com We promise to do everything we can do to make it right.
    Before the 14 days if you quality for a return To do so, please follow the steps below:
    Contact customer service for a Return Authorization at 561-843-5040.
    Please pack all unused items in their original packaging along with all original tags and enclose a copy of your purchase receipt that was emailed to you. If you no longer have a copy of the receipt, please include a copy of a proof of purchase like a credit card statement referencing the charge.
    Ship the return package insured using UPS or Fedex to:
    Bikini Bombshell Inc
    1800 South Powerline Road – Suite E
    Deerfield Beach, Florida 33442
    4. Once your item is dispatched, please email us with the tracking number so we have record of your return shipment.
    Upon receipt of the package, we will go ahead and issue a refund in the same form that payment was made. Credit cards will receive a credit to their account. Individuals who made payment in the form of a check or money order will receive their refunds by company check.
    Caring for your Swimsuit
    All of our swimsuits are handmade with love! Bikini Bombshell is created from the finest and most delicate imported fabrics and trims. Our swimsuit line is similar to fine lingerie so it must be cared for in the same matter.
  • All swimwear must be hand washed after every use with mild soap never twist to dry. Never use Woolite.

  • Lay flat to dry and never dry clean or machine dry. Lie flat away from direct sunlight.

  • Most of our swimsuits are water friendly. Just take extra care with those who which have rhinestones and metal hardware. Even thought the hardware and rhinestones are water friendly do not expose them to several hours in heated pools or salt water. Immediately after contact with salt water or chlorine. Rinse off with cold clean water. Do not leave salt water or chlorine on your swimsuit, this will breakdown the metal protectant.

  • Spas and sun tan lotions might damage your suit. Some swimsuits might bleed due to the dye.

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